Helping people to exercise their rights, to obtain fair treatment and to improve their lives A free service open to all Effective advice empowering clients Powered by volunteers Where to find us at the Mitchell Library Hard at work The Mitchell Library

Useful Links

Glasgow Central Citizens' Advice Bureau


Further Advice Links

Glasgow Central Citizens' Advice Bureau is not responsible for the content of external Internet sites. All links open in new tabs or windows.











Adviceguide

Adviceguide
The Adviceguide website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.
Citizens Advice Scotland logo

Citizens Advice Scotland
The Scottish Citizens Advice Bureau helps people resolve their legal, money and other problems by providing free, independent and confidential advice.
Gain logo

GAIN
Glasgow's Advice and Information Network (GAIN) is a network of agencies that give free, confidential and impartial advice to the people of Glasgow.

G-heat logo

G-Heat
Glasgow Home Energy Advice Team (G-HEAT) G-HEAT has been established to provide independent advice on energy related issues to householders on a face to face basis, in their homes, and assist in Glasgow City Council's strategic aim of eliminating Fuel Poverty.




BENEFITS LINKS
directgov logo

Benefit Adviser
If you are new to benefits, or are already receiving benefits, the benefits adviser can help you to get an estimate of benefits or explore what benefits are available to apply for.
GCC logo

Online Benefit Claim and Calculator
Calculate and claim Housing Benefit and Council Tax Reduction
GDN logo

Turn2US
You, like many people, may be missing out on financial help that you are entitled to through welfare benefits. This easy-to-use calculator may be of help to you if you are unemployed and looking for work, on a low income, retired, bringing up children, ill, have a disability or care for someone.




CONSUMER LINKS
Consumer Focus logo

Consumer Focus
Consumer Focus gives a strong voice to consumers on the issues that matter to them and works to secure a fair deal on their behalf.
tradingstandards logo

Trading Standards
The Trading Standards Institute is a professional membership association formed in 1881. It represents trading standards professionals in the UK and overseas - in local authorities, the business and consumer sectors and in central government. It exists to promote and protect the success of a modern vibrant economy, and to safeguard the health, safety and wellbeing of citizens by enhancing the professionalism of members in support of empowering consumers, encouraging honest business and targeting rogue traders.
Which logo

Which? Consumer Rights
Which? does more than test washing machines. As a consumer champion, our campaigns work to make your lives fairer, our advice helps you make informed decisions and our services and products put your needs first to bring you better value




DEBT & FINANCE LINKS
Accountants in Bankruptcy logo

Accountants in Bankruptcy
Aims to ensure access to fair and just processes of debt relief and debt management for the people of Scotland, which takes account of the rights and interests of those involved.
Money Advice Scotland

Money Advice Scotland
Money Advice Scotland is the national umbrella organisation which promotes the development of free, independent, impartial and confidential debt advice and financial inclusion.
Scotcash logo

Scotcash
Scotcash is a Glasgow based independent company, set up to help the citizens of Glasgow gain access to financial services which, due to either their past or current situation, they have been unable to access.
ukcalc logo

UK Tax Calculators
Uk Tax Calculator




DISABILITIES LINKS
Enable logo

Enable
Enable campaigns for a better life for children and adults with learning disabilities and support them and their families to live, work and take part in their communities.
GCIL logo

The Glasgow Centre for Inclusive Living (GCIL)
The Glasgow Centre for Inclusive Living (GCIL) works to promote these principles. We particularly assist disabled people in Glasgow who want to take more control over the support they need.
Move-On logo

Move-On
Move-On is a national project aimed at helping adults to brush up their skills and gain the National Certificate in Adult Literacy or Numeracy.
Remploy logo

Remploy
Remploy’s mission is to transform the lives of disabled people and those who experience complex barriers to work by providing sustainable employment opportunities. We believe in greater inclusion and equality for disabled people through sustainable employment.




ELDERLY LINKS
Age Scotland logo

Age Scotland
Age Scotland works throughout Scotland to help make the lives of older people more secure, comfortable, dignified and enjoyable.
The Pension Service

The Pension Service
The Pension Service is part of the Pension, Disability and Carers Service (PDCS) which is an executive agency of the Department for Work and Pensions (DWP).
GCC logo

Online Benefit Calculator For Over 60s
Rights Advice Scotland and the Welfare Rights sections in, Angus Council and Glasgow City Council have worked in partnership to produce this calculator. It will calculate entitlement to Pension Credit, Housing Benefit, and Council Tax Benefit for people aged 60 or over. The calculator will take you through a series of questions about your family composition and household income. To keep the calculator simple it will not calculate Housing Benefit or Council Tax Benefit if there are children or other non dependent adults living in the house.




EMPLOYMENT LINKS
ACAS logo

ACAS
Acas (Advisory, Conciliation and Arbitration Service) aims to improve organisations and working life through better employment relations.
STUC logo

STUC
We represent the interests of hundreds of thousands of people in the 37 affiliated Trade Unions across Scotland
UNISON logo

Unison Scotland
UNISON is Britain's and Europe's biggest public sector union with more than 1.3 million members - around 150,000 of those in Scotland. See the UNISON UK site pages for more details about our membership, policies, priorities and objectives.
Unite logo

Unite the Union
Unite's structure is based around the industries members work in and the regions where they live. This ensures every member gets the best representation at local and national level.
usdaw logo

Usdaw
Usdaw members work in a variety of occupations and industries including: shopworkers, factory and warehouse workers, drivers, call centres, clerical workers, insurance agents, milkround and dairy process, butchers and meat packers, catering, laundries, chemical processing, home shopping and pharmaceutical.




GENERAL LINKS
Criminal Injuries Compensation Authority logo

Criminal Injuries Compensation Authority
Organisation that can compensate people who are physically or mentally injured because they were a blameless victim of violent crime.
Relationships Scotland logo

Relationships Scotland
Relationships Scotland aims to promote the delivery of counselling, mediation and family support for Scotland's people as a right not a privilege.
Samaritans logo

Samaritans
In Scotland we opened our first branch in Edinburgh in 1959.  Since then we have grown to 20 branches supported by over 1,000 volunteers across the country, stretching from Shetland to the Scottish Borders. Day or night, a Samaritans volunteer is there to give support to anyone feeling down or struggling to cope.
CAS logo

Patient Advice
The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.
0800buster logo

0800 Buster
Call 0800, 0808 & 0500 Numbers Free* From Your Mobile
saynoto 0870

SAYNOTO 0870
Many people don't realise that there are many phone providers offering cheaper calls to standard telephone numbers (those beginning with 01, 02 or 03), which don't apply to 0842, 0843, 0844, 0845, 0870, 0871, 0872 or 0873 telephone numbers. - Please see the links page and click on Cheapest Call Provider for price details. This shows that by using multiple providers, you can reduce your call cost on standard telephone numbers to as little as 5p fixed cost (regardless of duration), whereas the cheapest provider to 0871 numbers during the day that I am aware of charges 10p/min (+ 12.5p connection fee [with BT]) to call.




GOVERNMENT AND GLASGOW COUNCIL LINKS
Glasgow City Council logo

Glasgow City Council
The council for the Glasgow City area
Department for Work and Pensions logo

Department for Work and Pensions
Government department responsible for welfare and employment issues.
Directgov logo

Directgov
The official UK government website for citizens.
JobCentre Plus logo

Jobcentre Plus
Jobcentre Plus provides a wide range of information and services, like benefits, loans and grants and help with finding a job.




HOUSING AND HOMELESSNESS LINKS
Glasgow Housing Association logo
Glasgow Housing Association
Glasgow Housing Association is one of the largest social landlords in Europe.
NHAS logo

The National Homelessness Advice Service (NHAS)
The National Homelessness Advice Service (NHAS) believes no one should be homeless or badly housed for the want of expert advice. We aim to prevent homelessness and improve housing circumstances by enabling frontline advisers to give accurate and timely advice.
GDN logo

Glasgow Destitution
More and more people are being excluded from the social welfare safety net, finding themselves homeless and destitute with no access to housing, employment or benefits. Most are migrants, particularly refugees who have been refused asylum. The Glasgow Destitution Network is a network of community and faith groups and individuals working to coordinate emergency housing, food, clothing, cash and other support.
Shelter logo

Shelter
Homelessness charity that runs a housing helpline, has a network of housing aid centres, and works with local citizens advice bureaux.
West of Scotland Regional Equality Council logo

West of Scotland Regional Equality Council
WSREC services focus on promoting good community relations between all residents in the area of operation.
EMLC logo

The Ethnic Minorities Law Centre
The Ethnic Minorities Law Centre is a recognised Scottish charity and has been operating since 1991 as a non-profit making company limited by guarantee providing ethnic minorities with access to professional services to address unmet legal needs.
SRC logo

Scottish Refugee Council
Since 1985, Scottish Refugee Council has worked to ensure all refugees in Scotland are treated fairly, with dignity and that their human rights are respected.




LEGAL LINKS
Legal Services Agency logo

Legal Services Agency
One of Scotland's major legal educators and also a source of legal research, advice and representation for those in disadvantage.

govan logo

Govan Law Centre
Govan Law Centre (GLC) is a free legal resource (Scottish charity no. SCO30193). Our main office is located at the Orkney Street Enterprise Centre
govanhill logo

Govanhill Law Centre
Govanhill Law Centre is a free and confidential legal resource for the Govanhill community. We are a charity and employ qualified solicitors (charity no. SCO30193). We are a branch office of Govan Law Centre and through the legal practice Dailly and Co. Solicitors we undertake expert legal advice, court and tribunal representation in Scotland. Govanhill Law Centre is funded by the Scottish Government, Oxfam & supported by Govanhill Community Development Trust, Govanhill Housing Association and UNISON. We provide legal advice on housing, employment, benefits, education and consumer matters to clients by way of appointments and drop-in surgeries. We can assist anyone living in the Govanhill area, with a focus on enforcing the rights of minority ethnic communities and in particularly the Roma community. We can normally arrange free interpreters when required.



Information on Volunteering

Structure

These are the opening times of the Glasgow Central CAB:
9:00am–5:00pm Mon–Fri

Drop-in service:

9:30am–4:30pm Mon–Fri



Client Testimonials

"I must say many thanks and praise for the hard work done to relieve my debts and stress"

Christiana and family

"Excellent manner, great attitude and very helpful and supportive advice"

Anne

"I received a very helpful and knowledgeable service and would not hesitate to contact in the future to further support my position"

Marion