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Glasgow Central Citizens' Advice Bureau

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Useful Links

Glasgow Central Citizens' Advice Bureau is not responsible for the content of external Internet sites. All links open in new tabs or windows.

ADVICE AGENCIES LINKS

Adviceguide
Adviceguide
The Adviceguide website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.
Citizens Advice Scotland logo
Citizens Advice Scotland
The Scottish Citizens Advice Bureau helps people resolve their legal, money and other problems by providing free, independent and confidential advice.
Gain logo
GAIN
Glasgow's Advice and Information Network (GAIN) is a network of agencies that give free, confidential and impartial advice to the people of Glasgow.

G-heat logo
G-Heat
Glasgow Home Energy Advice Team (G-HEAT) G-HEAT has been established to provide independent advice on energy related issues to householders on a face to face basis, in their homes, and assist in Glasgow City Council's strategic aim of eliminating Fuel Poverty.

BENEFITS LINKS

directgov logo
Benefit Adviser
If you are new to benefits, or are already receiving benefits, the benefits adviser can help you to get an estimate of benefits or explore what benefits are available to apply for.
GCC logo
Online Benefit Claim and Calculator
Calculate and claim Housing Benefit and Council Tax Reduction
GDN logo
Turn2US
You, like many people, may be missing out on financial help that you are entitled to through welfare benefits. This easy-to-use calculator may be of help to you if you are unemployed and looking for work, on a low income, retired, bringing up children, ill, have a disability or care for someone.

CONSUMER LINKS

Consumer Focus logo
Consumer Focus
Consumer Focus gives a strong voice to consumers on the issues that matter to them and works to secure a fair deal on their behalf.
OFT logo
Office Of Fair Trade
The OFT's mission is to make markets work well for consumers. We achieve this by promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive.
tradingstandards logo
Trading Standards
The Trading Standards Institute is a professional membership association formed in 1881. It represents trading standards professionals in the UK and overseas - in local authorities, the business and consumer sectors and in central government. It exists to promote and protect the success of a modern vibrant economy, and to safeguard the health, safety and wellbeing of citizens by enhancing the professionalism of members in support of empowering consumers, encouraging honest business and targeting rogue traders.
Which logo
Which? consumer-rights
Which? does more than test washing machines. As a consumer champion, our campaigns work to make your lives fairer, our advice helps you make informed decisions and our services and products put your needs first to bring you better value

DEBT & FINANACE LINKS

Accountants in Bankruptcy logo
Accountants in Bankruptcy
Aims to ensure access to fair and just processes of debt relief and debt management for the people of Scotland, which takes account of the rights and interests of those involved.
Money Advice Scotland logo
Money Advice Scotland
Promotes the development of free, independent money advice and raises standards through training.
Scotcash logo
Scotcash
Scotcash is a Glasgow based independent company, set up to help the citizens of Glasgow gain access to financial services which, due to either their past or current situation, they have been unable to access.
ukcalc logo
UK Tax Calculators
Uk Tax Calculator

DISABILTIES LINKS

Enable logo
Enable
Enable campaigns for a better life for children and adults with learning disabilities and support them and their families to live, work and take part in their communities.
GCIL logo
The Glasgow Centre for Inclusive Living (GCIL)
The Glasgow Centre for Inclusive Living (GCIL) works to promote these principles. We particularly assist disabled people in Glasgow who want to take more control over the support they need.
Move-On logo
Move-On
Move-On is a national project aimed at helping adults to brush up their skills and gain the National Certificate in Adult Literacy or Numeracy.
Remploy logo
Remploy
Remploy’s mission is to transform the lives of disabled people and those who experience complex barriers to work by providing sustainable employment opportunities.

We believe in greater inclusion and equality for disabled people through sustainable employment.

ELDERLY LINKS

Age Scotland logo
Age Scotland
Age Scotland works throughout Scotland to help make the lives of older people more secure, comfortable, dignified and enjoyable.
The Pension Service logo
The Pension Service
The Pension Service is part of the Pension, Disability and Carers Service (PDCS) which is an executive agency of the Department for Work and Pensions (DWP).
GCC logo
Online Benefit Calculator For Over 60s
Rights Advice Scotland and the Welfare Rights sections in, Angus Council and Glasgow City Council have worked in partnership to produce this calculator. It will calculate entitlement to Pension Credit, Housing Benefit, and Council Tax Benefit for people aged 60 or over. The calculator will take you through a series of questions about your family composition and household income. To keep the calculator simple it will not calculate Housing Benefit or Council Tax Benefit if there are children or other non dependent adults living in the house.

EMPLOYMENT LINKS

ACAS logo
ACAS
Acas (Advisory, Conciliation and Arbitration Service) aims to improve organisations and working life through better employment relations.
CWU logo
The Communication Workers Union
The Communication Workers Union is the biggest union for the communications industry in the UK with 204,500 members. We represent members in postal, telecom, mobile, administrative and financial companies including Royal Mail Group, UK Mail and BT, o2, Virgin Media, Orange, ComputaCenter and Santander. Our members' expertise includes engineering, computing, clerical, mechanical, driving, retail, financial, call centre and manual skills.
FBUlogo
FIRE BRIGADES UNION SCOTLAND
The Fire Brigades Union is a politically non-affiliated Trade Union that represents Professional Wholetime, Retained, Auxiliary and Volunteer Firefighters, Middle Managers and Emergency Fire Control Operators in Scotland.
NASUWT logo
NASUWT
The Scotland Regional Centre serves NASUWT members working in Scotland. NASUWT is the fastest growing teacher trade union in Scotland and campaigns on range of issues affecting teachers' working lives.
PCS logo
PCS
PCS Scotland is a national region within the union with six full-time officers, one temporary project worker and three support staff operating from our Glasgow office
RMT logo
RMT
RMT is a progressive, democratic and highly professional trade union, a fast growing union with more than 80,000 members from almost every sector of the transport industry - from the mainline and underground railways, shipping and offshore, buses and road freight. Protecting and bettering our members' pay and conditions is the key RMT objective. We negotiate with over 150 transport-sector companies - using every opportunity to drive home our positive agenda for better pay, shorter hours and safer working conditions.
STUC logo
STUC
We represent the interests of hundreds of thousands of people in the 37 affiliated Trade Unions across Scotland
UCU logo
University and college union
UCU Scotland has an autonomous executive which operates under the umbrella of national UCU. The UCU Scotland executive has representatives from every branch in Scotland.
UNISON logo
Unison Scotland
UNISON is Britain's and Europe's biggest public sector union with more than 1.3 million members - around 150,000 of those in Scotland. See the UNISON UK site pages for more details about our membership, policies, priorities and objectives.
Unite logo
Unite the Union
Unite's structure is based around the industries members work in and the regions where they live. This ensures every member gets the best representation at local and national level.
usdaw logo
Usdaw
Usdaw members work in a variety of occupations and industries including: shopworkers, factory and warehouse workers, drivers, call centres, clerical workers, insurance agents, milkround and dairy process, butchers and meat packers, catering, laundries, chemical processing, home shopping and pharmaceutical.

GENERAL LINKS

Criminal Injuries Compensation Authority logo
Criminal Injuries Compensation Authority
Organisation that can compensate people who are physically or mentally injured because they were a blameless victim of violent crime.
Relationships Scotland logo
Relationships Scotland
Relationships Scotland aims to promote the delivery of counselling, mediation and family support for Scotland's people as a right not a privilege.
Samaritans logo
Samaritans
In Scotland we opened our first branch in Edinburgh in 1959.  Since then we have grown to 20 branches supported by over 1,000 volunteers across the country, stretching from Shetland to the Scottish Borders. Day or night, a Samaritans volunteer is there to give support to anyone feeling down or struggling to cope.
CAS logo
Patient Advice
The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.
0800buster logo
0800 Buster
Call 0800, 0808 & 0500 Numbers Free* From Your Mobile
saynoto 0870 logo
SAYNOTO 0870
Many people don't realise that there are many phone providers offering cheaper calls to standard telephone numbers (those beginning with 01, 02 or 03), which don't apply to 0842, 0843, 0844, 0845, 0870, 0871, 0872 or 0873 telephone numbers. - Please see the links page and click on Cheapest Call Provider for price details. This shows that by using multiple providers, you can reduce your call cost on standard telephone numbers to as little as 5p fixed cost (regardless of duration), whereas the cheapest provider to 0871 numbers during the day that I am aware of charges 10p/min (+ 12.5p connection fee [with BT]) to call.

GOVERMENT AND LOCAL AUTHORTIES LINKS

Glasgow City Council logo
Glasgow City Council
The council for the Glasgow City area
Department for Work and Pensions logo
Department for Work and Pensions
Government department responsible for welfare and employment issues.
Directgov logo
Directgov
The official UK government website for citizens.
JobCentre Plus logo
Jobcentre Plus
Jobcentre Plus provides a wide range of information and services, like benefits, loans and grants and help with finding a job.

HOUSING AND HOMLESSNESS LINKS

Glasgow Housing Association logo Glasgow Housing Association
Glasgow Housing Association is one of the largest social landlords in Europe.
NHAS logo
The National Homelessness Advice Service (NHAS)
The National Homelessness Advice Service (NHAS) believes no one should be homeless or badly housed for the want of expert advice. We aim to prevent homelessness and improve housing circumstances by enabling frontline advisers to give accurate and timely advice.
GDN logo
Glasgow Destitution
More and more people are being excluded from the social welfare safety net, finding themselves homeless and destitute with no access to housing, employment or benefits. Most are migrants, particularly refugees who have been refused asylum. The Glasgow Destitution Network is a network of community and faith groups and individuals working to coordinate emergency housing, food, clothing, cash and other support.
Shelter logo
Shelter
Homelessness charity that runs a housing helpline, has a network of housing aid centres, and works with local citizens advice bureaux.
Shelter logo

Does The Council Have To House You

If you don't have anywhere to live, your local council may have a duty to house you. But dealing with the council can be difficult and not everyone is entitled to a permanent home.
Shellter logo

What Kind Of Tenancy Do I Have?

In order to know your rights as a tenant, you need to know what kind of tenancy agreement you have. There are several different types of tenancy, but our quick and easy tenancy checker can help you to work out which one you are likely to have.

IMMAGRATION & ETHNIC LINKS

West of Scotland Regional Equality Council logo
West of Scotland Regional Equality Council
WSREC services focus on promoting good community relations between all residents in the area of operation.
EMLC logo
The Ethnic Minorities Law Centre
The Ethnic Minorities Law Centre is a recognised Scottish charity and has been operating since 1991 as a non-profit making company limited by guarantee providing ethnic minorities with access to professional services to address unmet legal needs.
SRC logo
Scottish Refugee Council
Since 1985, Scottish Refugee Council has worked to ensure all refugees in Scotland are treated fairly, with dignity and that their human rights are respected. 

LEGAL LINKS

Legal Services Agency logo
Legal Services Agency
One of Scotland's major legal educators and also a source of legal research, advice and representation for those in disadvantage.

govan logo
GOVAN LAW CENTER
Govan Law Centre (GLC) is a free legal resource (Scottish charity no. SCO30193). Our main office is located at the Orkney Street Enterprise Centre
govanhill logo
GOVANHILL LAW CENTER
Govanhill Law Centre is a free and confidential legal resource for the Govanhill community. We are a charity and employ qualified solicitors (charity no. SCO30193). We are a branch office of Govan Law Centre and through the legal practice Dailly and Co. Solicitors we undertake expert legal advice, court and tribunal representation in Scotland. Govanhill Law Centre is funded by the Scottish Government, Oxfam & supported by Govanhill Community Development Trust, Govanhill Housing Association and UNISON. We provide legal advice on housing, employment, benefits, education and consumer matters to clients by way of appointments and drop-in surgeries. We can assist anyone living in the Govanhill area, with a focus on enforcing the rights of minority ethnic communities and in particularly the Roma community. We can normally arrange free interpreters when required.

Information on Volunteering

Structure

These are the opening times of the Glasgow Central CAB:
9:00am–5:00pm Mon–Fri

Drop-in service:

9:30am–4:30pm Mon–Fri

Client Testimonials

"I must say many thanks and praise for the hard work done to relieve my debts and stress"

Christiana and family

"Excellent manner, great attitude and very helpful and supportive advice"

Anne

"I received a very helpful and knowledgeable service and would not hesitate to contact in the future to further support my position"

Marion