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Services - Youth Action

Glasgow Central Citizens' Advice Bureau

Action for Youth

At Glasgow Central Citizens' Advice Bureau we realise that young people (16-25) need advice and information as much as, if not more than, other groups to develop their personal, social and economic skills.

We now have a youth adviser who will deal with the issues of young people around the 16-25 age group. So if you want to come in with your problems we are open from 9:30-4:30 Mon-Fri.

Knowing your rights isn't easy. With all the changes to legislation, benefits, job opportunities and housing, to mention but a few, coping with the pressures of modern day living is hard. However much you despair, all is not lost because we have a dedicated team of individuals who will work with you to find the answers - just ask us.

Should you have any issues that are bothering you then you can take advantage of our free drop-in service, right in the heart of town. We are open 9:30am - 4:30pm, Monday to Friday. Our open door policy can provide advice, information and support for you if you live or work in the Glasgow City Council area. We provide a friendly and impartial service. We will treat your enquiry seriously and in confidence. We are non-judgemental so that you get the maximum support or empowerment to resolve your issues.

Some of the problems facing you might be:

  • Money Advice

    In our Bureau we have a dedicated Money Adviser who will work with you on budgeting and how to handle your money. Call 0141 559 6292 or visit www.moneyadviceservice.org.uk. (Link opens in a new tab or window.) Those aged 16 and 17 must be accompanied by someone 18 and over.

  • Debt management of credit and loans
    We can discuss the options if you have unmanageable debt and we can provide budgeting advice and options. During year 2009/2010 we saved clients in excess of £12.1M.

  • Education, costs and prospects
    We can provide information and assistance with applications on possible funding providers and advice about related issues such as accommodation, council tax, etc.

  • Relationships and sexual health
    We realise that this area can be very complex and may need medical input. However, through our network of agencies and partnerships, we may need to refer you to a more suitable group to provide support, counselling and advice.

  • Bullying
    We can advise on strategies to deal with bullying at school, further education, the work place and within your own social circle.

  • Alcohol and drug dependency
    This requires specialist advice and may involve counselling, support and therapy. Once again through our network of agencies and partnerships we can refer you to more suitable groups for advice.

  • Minimum wage and employment issues
    Employers have specific responsibilities. If you are working and feel you have a grievance with your employer, our dedicated Employment Unit can mediate on issues.

  • Home rental
    Many young people want to start out in a place of their own and sometimes they encounter difficulties. Deposits and mortgages are, in many cases, out of their reach. We can dispel some of the myths and provide practical advice before you are locked into a lease.

  • Help with your rent and Council Tax
    If you are on a low income you can get help with rent and Council Tax. This can apply whether you are renting from a social or private landlord. If you qualify, there may also be help with rent deposits.

  • Work and out of work benefits
    The benefit system is complex with complicated forms, rules and procedures. Let us provide expert advice so that you get what you are entitled to.

  • The law and courts
    At the Bureau we can provide information about the implications of some unlawful activities, non-payment of fines and the differences between civil and criminal activities. What we cannot do is provide representation at court or anticipated outcomes as a result of court appearances.

  • Homelessness
    Where homelessness is imminent or has happened, we can give information about alternative accommodation and sources of free or cheap meals. We also work closely with other specialist agencies.

The list is endless.

So, if you are unsure about anything (and we mean anything) and you live or work in the Glasgow council area, visit us at Glasgow Central Citizens' Advice Bureau, 1st Floor, 88 Bell Street, Merchant City, Glasgow, G1 1LQ. For full contact information, see our contact page.

Ultimately we want this service to be run by young people for young people, so if you can commit yourself to one day per week or more, are in the age range of 18 to 25 and would like to train to become one of our team of Advisers, working with young people, just follow these simple steps:

  1. Download an application form.

  2. Complete it and hand or post it to the address on the back page of the form.

We are currently running 4 intakes per year of 8 to 10 applicants.

Glasgow Central Citizens' Advice Bureau is not responsible for the content of external Internet sites.

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Structure

These are the opening times of the Glasgow Central CAB:
9:00am–5:00pm Mon–Fri

Drop-in service:

9:30am–4:30pm Mon–Fri

Client Testimonials

"I must say many thanks and praise for the hard work done to relieve my debts and stress"

Christiana and family

"Excellent manner, great attitude and very helpful and supportive advice"

Anne

"I received a very helpful and knowledgeable service and would not hesitate to contact in the future to further support my position"

Marion